Refund & Cancellation Policy

Cancelling

You can cancel your subscription at any time from your account page. You keep paid features until the end of the period you have already paid for, and you won't be charged again.

Your 14-day right to cancel

Under the Consumer Contracts Regulations you normally have 14 days to cancel a new subscription. When you subscribe, you ask us to start the service immediately. If you cancel within 14 days, we will refund you, minus a proportionate amount for any service you have already used.

Other refunds

We don't usually refund part-used billing periods, but if something has gone wrong (for example a service fault or a duplicate charge), contact us and we will put it right.

How to ask

Email billing@textlumi.com from your account email address. Refunds go back to your original payment method, normally within 5–10 working days.